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Terms of Use
By using the site, you agree to these terms of use. If
you do not agree to these terms, do not use this site.
The materials made available in this site, including materials
in linked sites directly or indirectly accessible from this site, are
provided "as is" without warranties of any kind, either express
or implied, including but not limited to all implied warranties of merchantability,
fitness for a particular purpose, title, or noninfringement.
CIM does not warrant that the materials will be error free, nor free
of viruses, defamatory, offensive, or other harmful matter. You assume
the entire cost of any necessary service, repair, or correction.
The materials that can be accessed from linked sites are
not maintained by CIM and we are not responsible for the contents thereof.
Any reference to a linked site or any specific third party
product or service by name does not constitute or imply its endorsement
by us, and you assume all risk with respect to its use.
Under no circumstances shall CIM, nor its affiliates,
agents, and suppliers, be liable for any damages, including without
limitation, direct, indirect, incidental, special, punitive, consequential,
or other damages (including without limitation lost profits, lost revenues,
or similar economic loss), whether in contract, tort, or otherwise,
arising out of the use or inability to use the materials available in
this site or any linked site, even if we are advised of the possibility
thereof, nor for any claim by a third party.
You agree to use this site for lawful purposes only.
You shall not copy, use, modify, transmit, distribute,
reverse engineer, or in anyway exploit copyrighted or proprietary materials
available in this site, except as expressly permitted by the respective
owner(s) thereof.
Use of any software available for downloading from the
site is governed by the terms of the applicable license agreement accompanying
or included with the software.
All trademarks, service marks, and trade names in this
site are the marks of the respective owner(s), and any unauthorised
use thereof is strictly prohibited.
You agree to defend, indemnify, and hold us and our affiliates
harmless from and against any and all claims, losses, liabilities, damages
and expenses (including attorney's fees) arising out or your use of
this site.
CIM Third Party Hyperlink Policy
The following policy covers all web sites owned and developed
by the Chartered Institute of Marketing (CIM).
External hyperlink approval should to be passed onto Corporate
Marketing for acceptance and assessment. All links will open up into
a separate window and not within the frameset of the CIM sites. This
is to prevent any in ferment that CIM approves or has any business or
ownership rights relating to the third party site.
Free Text Links
Free text links will be given to organisations that are
mentioned in copy provided by either third parties (commissioned writers)
or originally generated by CIM.
If a third party has supplied original free content a
link will automatically be given to the provider/owner of the content,
once the content has been editorially approved.
Logo Links
On some occasions a logo hyperlink will be accepted, again
this will need to be approved by Corporate Marketing. If the logo is
used on the site, written permission must be sort from the third party.
This will protect CIM in terms of beach of copyright, preventing any
ambiguity between both parties. A written copy of express permission
logo usage approval (letter or email accepted) detailing the usage rights
of their logo must be forwarded on to Corporate Marketing for reference
purposes.
Denied Links
No links will be given to the following sites that include
or promote the following:
Pornography
Terrorism
Racism
Political views
Any criminal activity
Direct Competitors to Education, Training, Membership, Consultancy and
the Bookshop
CIM will portray a neutral stance on any views; hence no form of political
alliance will be portrayed on any of the sites under its control. The
information collected will be used for reference and CIM web communication
only. The data will not be submitted for marketing campaigns and distributed
outside of CIM.
Please note that that hyperlinks are given for information
purposes only and there is no inferred recommendation as to the companies
listed on the CIM sites. CIM does not take any responsibility for the
quality of service these organisations provide.
CIM will reserve the right to remove any hyperlinks at any time without
prior consultation with third parties.
CIM’s Privacy Statement
Collection of Data
The Chartered Institute of Marketing (CIM) is committed
to respecting the personal data you supply to us. The information we
collect will be relevant to the purposes for which they are to be used,
and we will do our utmost to ensure that such data will be accurate,
complete and kept up to date. Whenever personal data is obtained from
you, you will have access to information as to how that data will be
used.
Use of Data
Members, Affiliated Professionals and Student Members
Your personal data will enable CIM to keep you updated
with relevant information which forms part of your package of membership
benefits. Our communications with you may be via post, telephone or
email, and will originate from both CIM Moor Hall and our regional branches
and interest groups. Visitors to CIM web sites may receive communications
via their own personal workspace on the site.
We may disclose your details to carefully selected and
strictly controlled partners enabling them to provide you with products
or services we feel will support your business activities, your career
and personal development.
Student members’ examination grades will be shared
with CIM's Accredited Study Centres (the educational institutions which
offer CIM qualifications).
CIM communications are an integral part of keeping you
informed, and may include interesting and relevant business information
from third parties that we think might be relevant and interesting.
As a member or affiliate of CIM you will always be entitled
to opt out of any of the above communications by contacting our Membership
department.
Non-members
We may contact non-members who have provided us with their
details with additional information regarding CIM’s services.
You may choose not to receive CIM communications by writing
to our Membership department at the address below.
Profiling
As a marketing driven organisation we may use the information
you provide to assist us with database profiling, aimed at improving
the quality of products and services offered to you.
Security Safeguards
CIM respects your data and has taken appropriate technical
and organisational measures to ensure we have mitigated against such
risks as loss or unauthorised access, destruction, use, modification
or disclosure of data.
Openness Principle
CIM has instigated a formal process to manage subject
access requests. However, in the first instance we encourage you to
contact a member of staff to discuss and resolve any concerns you may
have relating to the use/acquisition of your data.
In some circumstances we may be unable to provide you
with your personal data if it compromises the confidentiality of a third
party e.g. we are unable to provide candidates with copies of their
marked examination scripts. However, CIM offer a comprehensive examination
feedback service (for details please contact the Education department).
Publication of Personal Data
As part of your relationship with CIM we have a policy
of transparency with regard to your membership status and examination
success. This will include the publication of the names of Chartered
Marketers both in print and on the CIM web site, and the publication
of the names of successful diplomates in the national press. Individual
examination grades will be made available to the examinee, your branch
and the relevant Accredited Tuition Centre only.
CIM Branches/Interest Groups
To ensure we provide our members with a local, personalised
service membership data will be passed from CIM Moor Hall to regional
branches/interest groups and vice versa. If you advise us of a new mailing
address overseas, CIM Moor Hall will share your membership data with
the relevant international branch.
This information will be used by CIM to provide additional
membership benefits either via mail, phone, email or fax. Any concerns
regarding your data and CIM branches should be addressed to Dena Pearce
on +44 ( 0) 1628 427304.
Accountability
CIM is committed to the principles of data protection
and will carry out it’s business in the spirit of the Data Protection
Act 1998. To deliver this, CIM has appointed a data protection officer
responsible for the processing of personal data:
Data Protection Officer
The Chartered Institute of Marketing
Moor Hall
Cookham
Maidenhead
Berkshire
SL6 9QH
CIM has notified the Data Protection Commission regarding
the possible uses of personal data. This listing can be found on http://www.dpr.gov.uk
under CIM Holdings Limited.
Should you require further information regarding your
rights under the Data Protection Act 1998, this may be obtained from
the Office of the Data Protection Commissioner.
Office of the Data Protection Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Information Line: +44 (0) 1625 545745
Fax number: +44 (0) 207 217 4160
Course Administration Arrangements and Terms of Booking
We look forward to welcoming you to Moor Hall or one of
our National training venues, located in Birmingham, London and Manchester,
where we are confident you will enjoy your time with us and greatly
benefit from your course. Residential course fees include all facilities
tuition and course material, accommodation and full board – a complete
CIM package. One day work shop fees include refreshments, lunch, tuition
and course material.
Some companies may be eligible for training grants for
delegates attending CIM courses. Your local Training and Enterprise
Council will be able to offer guidance and advice. Our booking procedures
are straightforward and Moor Hall reception and administration personnel
will be happy to answer any questions prior to your arrival or during
your stay.
Bookings should be made 28 days before the start date
of the course and can be made by telephone, fax, post or email:
Telephone bookings should be confirmed within 10 days
and can only be regarded as provisional until we have received written
confirmation.
Faxed bookings are regarded as confirmed bookings.
Postal bookings are regarded as confirmed bookings.
Email bookings are regarded as confirmed bookings.
Late bookings are possible and accepted up to the working
day before the start of a course. Written confirmation will be requested.
However, you are strongly advised to contact us by telephone to check
availability.
Cancellations should be notified in writing by fax or
letter. If notification is received more than four weeks before the
start of a course a full refund is made. Written notification received
within four weeks of the start of the course does not allow us to refund
fees.
Payment Fees should be paid in full no later than four
weeks prior to the commencement date of the course.
Course transfers - Written notification is required to
transfer a booking. Course bookings can be transferred without charge
when notification is received more than four weeks prior to the starting
date of the originally booked course. Where notification is received
within four weeks of the starting date of the originally booked course
a once only transfer is allowed with a 25% charge applied based on the
original fee.
Discounts - We offer 10% discount to CIM members and student
members on any course they choose to attend (excluding Intensive Diploma).
A receipted VAT invoice will be sent direct to an applicant’s
company accounts department.
Telephone Bookings: +44 (0) 1628 427200
Faxed Bookings: +44 (0) 1628 427267
Email Bookings: training@cim.co.uk
Accepted Credit Cards: American Express, Visa, and MasterCard
Cheques payable to: CIM Holdings Limited
Address for booking forms should be sent to:
Client Services Training Division
The Chartered Institute of Marketing
Moor Hall
Cookham
Maidenhead
Berkshire
SL6 9QH
Arrival at Birmingham, London or Manchester - a location
map will be sent with your course joining instructions to your company
address marked for the delegate’s attention. If an alternative
address is to be used, please state this clearly on the booking form.
Arrival at Moor Hall - If you have any concerns about
your journey to Moor Hall please does not hesitate to contact our Sales
Team prior to commencing your journey. A location map will be sent with
your course joining instructions to your company address marked for
the delegate’s attention. If an alternative address is to be used,
please state this clearly on the booking form. When you arrive on the
start date of your course, a reception will be held in the Mayflower
Lounge to introduce you to your Course Director and fellow delegates.
CIM staff will also be present and will be pleased to take you around
Moor Hall and to answer any questions you may have about the Institute,
its services or course related.
For two-day courses the meeting time will be 6.00pm in
the Mayflower Lounge. You are asked to arrive at Moor Hall and check
in at least 30 minutes before these reception times.
Course Timetable - Five-day courses and Three-day courses
begin at 10.00am on the first morning and will normally finish approximately
4.00pm or 5.00pm on the final day of the course. Two-day courses normally
start at 6.00pm on the Wednesday evening and finish at 4.00pm or 5.00pm
on Friday afternoon. Exact details of your course timetable will be
contained in your course joining instructions.
Departure - Upon completion of your course we sincerely
hope you have had a fully satisfying and pleasant stay at Moor Hall.
Personal accounts for telephone calls from your room, bar bills and
other additional costs, including literature and video purchases, should
be settled on the day of departure.
During your Stay - We want every aspect of your visit
to Moor Hall to meet your personal needs and run smoothly whatever the
duration of your stay. Dietary needs can be met for personal religious
worship or for disabled delegates. Simply state your requirements at
the time of booking and we will make all the necessary preparations
prior to your arrival. Indeed the whole of the Moor Hall training complex
is readily accessible to disabled visitors using wheelchairs and that
includes the restaurant and accommodation facilities. Reception personnel
also have details of local medical facilities and services with whom
CIM has special arrangements.
CIM reserve the right to alter published prices
featured on the course pages. Such changes will be advised at the time
of booking. CIM also reserves the right to amend or cancel any course
times and dates. Tuition is in English. Delegates must have oral and
written competence.
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